Terms of Service

By creating an account or using Kiosku in any way, you agree to be bound by these Terms of Service. If you do not agree, do not use the service.

Who you are contracting with depends on where your store is registered. If your store is registered in Indonesia, these terms form an agreement between you (the merchant) and PT Wahana Ciptaka Digital, a limited liability company established under the laws of the Republic of Indonesia and domiciled in Jakarta Utara. If your store is registered anywhere else, they form an agreement between you and Sebastian Arthur Chua, the individual operating Kiosku as a sole trader based in Sydney, New South Wales, Australia. In these terms, “we”, “us”, and “Kiosku” mean whichever of those two entities you are contracting with.

Which entity applies to you affects the governing law (§15), the limitation of liability (§11), and how payments and merchant funds are handled (§7). Where a section differs by entity, it says so.

Kiosku is an order-management dashboard for small businesses that sell through chat channels such as WhatsApp and Instagram DM. It lets you track orders, manage payment status, and optionally share a checkout link so customers can place orders themselves — all from a single dashboard.

Kiosku is a tool for merchants. It is not a marketplace, a payment processor, or a logistics provider. Payments are processed by the providers named in §7; for stores in Indonesia we manage the sub-account those payments are held in on your behalf, as that section describes.

You may use Kiosku only if you are a business or sole trader that is legally permitted to sell goods or services in your jurisdiction. By using Kiosku you represent that:

• You are operating a legitimate business or trade.
• You have the legal authority to enter into this agreement on behalf of that business.
• Your use of Kiosku complies with all applicable laws in your jurisdiction.

When you create an account, you agree to:

• Keep your login credentials secure and not share them with others.
• Take responsibility for all activity that occurs under your account, whether or not you authorised it.
• Provide accurate and up-to-date information when registering.
• Operate one account per business.

If you suspect unauthorised access to your account, notify us immediately at sebastian.a.chua@gmail.com.

You must not use Kiosku to:

• Sell illegal goods or services.
• Send spam or unsolicited communications to customers.
• Abuse, harass, or harm other users or third parties.
• Scrape, copy, or reproduce any part of the platform without permission.
• Reverse-engineer or attempt to extract the source code of Kiosku.
• Circumvent any security or access controls.
• Impersonate another person or entity.
• Use the service in any way that violates applicable law.

We reserve the right to suspend or terminate accounts that violate these rules without prior notice.

You retain full ownership of your store data and your customers' data. By using Kiosku, you grant Sebastian Arthur Chua a limited, non-exclusive licence to store, process, and display that data solely to operate and improve the service.

By uploading customer information (names, contact details, addresses), you warrant that you have a lawful basis to do so under applicable data protection law — for example, that your customers have consented or that you have a legitimate business reason to process their data.

For details on how we handle personal data, including your rights and our obligations, see our Privacy Policy.

Kiosku is offered on a choice of plans. The plan you are on, the subscription fee (if any), and any per-transaction fee that applies to your store are shown in your dashboard under Billing. We will tell you before a fee that applies to you changes.

If you use Kiosku's payment collection features, transactions are processed by third-party payment providers — DOKU (PT Nusa Satu Inti Artha) for stores in Indonesia, and Stripe for stores elsewhere. Those providers charge their own processing fees. Your use of them is governed by their own terms, and you are responsible for complying with those terms.

Merchant funds — stores registered in Indonesia. Payments collected from your customers are held in a sub-account with DOKU registered in your store's name. We manage that sub-account on your behalf — we record your balance in your dashboard and instruct payouts to your registered bank account when you request a withdrawal — and the money is not held in a bank account belonging to Kiosku. We do not use your balance for anything other than facilitating your withdrawals and collecting fees you owe. Your balance is not a bank deposit, does not earn interest, and is not guaranteed by the Indonesian Deposit Insurance Corporation (Lembaga Penjamin Simpanan).

Accepting payments through DOKU requires you to complete merchant verification and accept a separate cooperation agreement (Perjanjian Kerja Sama) covering how your funds are held, withdrawals, prohibited business categories, and the handling of disputed transactions. That agreement is presented to you in the dashboard before your payment account is activated, and applies in addition to these terms. Where the two conflict on a matter it covers, that agreement prevails.

Merchant funds — stores registered outside Indonesia. Payments are processed by Stripe under your own arrangement with them, and we do not hold your merchant funds.

Kiosku relies on third-party infrastructure providers including DOKU, Stripe, Supabase, and Vercel. These are independent companies with their own terms, policies, and service levels. We are not responsible for any outages, data loss, or other issues caused by those providers.

Links to or integrations with third-party services are provided for your convenience and do not constitute an endorsement.

We aim to keep Kiosku available and reliable, but we cannot guarantee uninterrupted access. At this early stage, there is no formal uptime commitment.

We may add, remove, or change features at any time. If we plan to discontinue the service entirely, we will give you reasonable advance notice so you can export your data.

To the fullest extent permitted by law, Kiosku is provided “as is” and “as available” without warranties of any kind, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.

We do not warrant that the service will be error-free, uninterrupted, or free of harmful components.

To the fullest extent permitted by law, our total liability to you for any claim arising out of or related to these terms or the service is limited to the fees you paid to us in the 12 months preceding the claim — or, for stores registered outside Indonesia, AUD $100 if that is greater.

This cap does not apply to your balance. The merchant funds held in your sub-account under §7 are your money, not a liability capped by this section. We remain obliged to pay out your balance in accordance with §7 and the Perjanjian Kerja Sama.

We are not liable for indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, goodwill, or business opportunities.

Australian Consumer Law. For stores registered outside Indonesia, nothing in these terms excludes, restricts, or modifies any consumer guarantee, right, or remedy that you have under the Competition and Consumer Act 2010 (Cth) (including the Australian Consumer Law in Schedule 2) or any other applicable Australian law that cannot lawfully be excluded. Where legislation implies a guarantee or condition into these terms that cannot be excluded, our liability for a breach of that guarantee or condition is limited, to the extent permitted by law, to re-supplying the relevant service or paying the cost of having it re-supplied.

Indonesian law. For stores registered in Indonesia, nothing in these terms excludes or limits any right or remedy you have under Indonesian law that cannot lawfully be excluded or limited.

You agree to indemnify and hold us harmless from any claims, damages, costs, and expenses (including reasonable legal fees) arising from:

• Your content or data uploaded to Kiosku.
• Your misuse of the service.
• Your breach of these terms.
• Your violation of any third-party rights or applicable law.

Either party may terminate this agreement at any time. You can close your account by contacting us. We may suspend or terminate your access if you breach these terms or for any other reason at our reasonable discretion.

On termination, your data is retained in accordance with our Privacy Policy and deleted on request.

If you have a balance under §7, terminating does not forfeit it. Any remaining balance stays yours and will be paid out to your registered bank account, less any fees you owe, unless we are legally required to withhold it.

We may update these terms from time to time. For material changes, we will notify you by email or through an in-app notice before the changes take effect. Your continued use of Kiosku after the effective date of updated terms constitutes your acceptance of those changes.

We recommend checking this page periodically. The effective date at the top will tell you when the terms were last updated.

Stores registered in Indonesia. These terms are governed by the laws of the Republic of Indonesia. The parties will first attempt to resolve any dispute by consultation (musyawarah). If no agreement is reached within 30 calendar days, the dispute will be settled by the Pengadilan Negeri Jakarta Selatan.

Stores registered outside Indonesia. These terms are governed by the laws of New South Wales, Australia, and disputes are subject to the exclusive jurisdiction of the courts of New South Wales, Australia.

If you have any questions about these terms, please contact us: